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You should have an approved business plan and are ready to begin planning the installation of your Hosted PBX. At a minimum, the business plan should provide a cost/benefit analysis of:
- Upgrading your existing network, if any.
- Additional equipment, installation, training and maintenance.
- Anticipated call savings.
- Expected savings in operating costs.
- Assessment of productivity benefits.
- Man-hours required to plan, install, configure and trial a new system.

The telephone companies may be powerful now, but their days are numbered. Internet phone services are the new revolution. When I first heard about Internet phone service, I was sceptical. You see, I have been a gamer for more than a decade. I remember when games used to let you talk over the Internet. To say that the communication was slow and chunky is an understatement. It was awful.